Customer Service Team Lead
Location: Mahonpoint,Cork
Type: Full Time, Permanent
About Us
At Johnson & Perrott Motor Group, we are one of Ireland’s leading motor groups, driven by our values of caring, commitment, and integrity. With a strong legacy and an innovative approach, we pride ourselves on delivering exceptional customer experiences and providing our team with opportunities to thrive.
Your Role
Reporting to the Aftersales Manager, the Customer Service Team Lead will play a key role in leading the Aftersales Team in Mahon. This position involves overseeing the end-to-end service journey for customers while mentoring team members to deliver the highest level of service excellence.
Key Responsibilities
Team Leadership: Support and guide the service team to achieve operational and customer service goals.
Customer Journey Management: Ensure a seamless experience for customers, including scheduling, updates, and post-service follow-up.
Daily Service Advisor Tasks:
Cross-Department Collaboration: Coordinate with reception, sales, warranty, and parts teams to ensure smooth operations.
What We’re Looking For
Experience: At least 3 years as a Service Advisor in a Motor Dealership, with leadership or mentoring experience preferred.
Motor Industry Expertise: Knowledge of vehicle servicing processes and customer engagement in the motor
Customer Service Excellence: Proven experience in delivering exceptional service to front-line customers.
Communication Skills: Strong interpersonal, written, and spoken English communication skills.
Organisational Skills: Ability to prioritise tasks, multitask, and manage time effectively, especially during peak periods.
Technical Knowledge: Familiarity with CDK/ Keyloop is required.
Licenses: A valid B Driving Licence.
Why Join Us?
Competitive Pay: Attractive salary package, including sales and employee referral bonuses.
4-Day Work Week: Achieve a work-life balance with a condensed schedule.
Career Growth: Opportunities for professional development and advancement within a supportive environment.
How to Apply: If you're an motivated individual seeking a rewarding career we encourage you to apply today
To apply for this role or to find out more information, please fill out our contact form HERE